Privacy Policy

Callenx Cloud ("we", "us", "our") respects your privacy. This Privacy Policy describes how we collect, use, and protect your information when you use our platform.

1. Information We Collect

We may collect:

• Account details (name, email, company name)
• Call and message logs (metadata only, not content)
• Contact phone numbers and message data sent through Twilio APIs
• Technical data (browser, IP, and device info for analytics)

We do not collect or store any unnecessary personal data.

2. How We Use Your Data

We use data only to:

• Operate and provide our communication platform
• Process calls and messages through Twilio
• Maintain system security and troubleshoot issues
• Contact you for support, billing, or updates

3. Data Storage and Security

Data is securely stored on cloud infrastructure with encryption in transit (HTTPS) and restricted database access. We take reasonable measures to prevent unauthorized access, alteration, or disclosure.

4. Data Sharing

We do not sell or share your data.

We share data only with:

• Twilio (for call and message delivery)
• Hosting providers (for infrastructure)

All such partners comply with GDPR or equivalent standards.

5. Data Retention

We retain client data only as long as necessary for service delivery or as required by law. Clients can request data deletion at any time by contacting support@callenx.cloud.

6. Your Rights (for UK/EU Clients)

Under GDPR, you have the right to:

• Access your personal data
• Request correction or deletion
• Request data export (portability)
• Withdraw consent for processing

Requests can be made via email to support@callenx.cloud.

7. International Data Transfer

Data may be processed and stored in servers located outside the UK (including India). We ensure adequate technical and contractual safeguards for such transfers.

8. Cookies

We may use minimal cookies for authentication or session handling. You can disable cookies in your browser, but this may affect Service performance.

9. Data Breach Notification

In the event of a security incident or data breach, we will promptly notify affected clients and cooperate fully in accordance with GDPR Article 33.

10. Contact Information

If you have any privacy concerns or data requests, please contact: